Guests
Self check-in:
making every arrival smooth
The first ten minutes of a stay shape the whole review. Self check-in done well means guests arrive relaxed — and you don’t have to be there.
Self check-in means guests can let themselves in without you or a member of your team being there. It suits guests who arrive late or at different times, and it frees you from waiting around with a set of keys.
Get the basics right
A smooth self check-in comes down to clear instructions and a few thoughtful touches.
- Clear directionsWhat3words or a pinned map, plus “the gate is the green one”.
- Photos of the entranceOne photo of the door or key safe saves a dozen messages.
- A reliable lockKey safe or smart lock — and a plan if it fails.
- Codes at the right timeSent close to arrival, not weeks before.
- Lights onA lamp on a timer makes a winter arrival feel welcoming.
- A welcome noteWi-Fi, the heating and where to find the essentials.
Have a plan B
Even the best systems occasionally fail — a flat battery in a smart lock or a key safe that sticks. Make sure guests have a phone number to call and that someone nearby can help if needed.
SortedStay does this for you.
See how arrival details are sent →Keep reading
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