Automated guest messages,
in your own words

Guests ask the same few questions every time: is it confirmed, where is it, how do I get in, what’s the Wi-Fi, and what time do I leave? SortedStay answers them automatically, in your own words, at the right moment — whichever site the guest booked on.

Messages that send themselves

• Booking confirmationSent as soon as a booking comes in, so the guest knows it’s all sorted.
• Check-in detailsThe address, parking, Wi-Fi and how to get in, sent before arrival. The door code is held back until 48 hours before they arrive.
• Check-out reminderThe evening before they leave, with the time and anything you’d like them to do — a good moment to thank them and ask for a review.

You write each message once. The guest’s name, their dates, the door code and the Wi-Fi fill themselves in for each property, and any property can have its own version.

One inbox for every site

Guest messages from your booking sites arrive in one inbox, so you don’t need to check each app. SortedStay can draft a reply from what it knows about your property — you read it, change it if you like, and send it. Nothing is ever sent without you tapping send.

A stay page for every guest

Every booking gets its own page with the arrival details, house rules and local tips. The door code appears there 48 hours before arrival. It’s the link that stops the late-night “what’s the Wi-Fi?” text.